An Online Shopping Account allows you to save contact and shipping information, view past orders, and check the status of pending orders. In addition, you can create a new or link your Northern Friends Account to take advantage of earning & redeeming your accumulated Northern Friends Dollars. By setting up an Online Shopping Account, placing orders is faster and less cumbersome.

No. If you wish to checkout as a guest each time you shop, simply choose this option on the checkout page. The advantage to setting up an Online Shopping Account is that your information will be saved on our secure site and it will make placing future orders faster and easier.

No. The Northern Friends Reward program is a loyalty program where you earn reward dollars when shopping in-store or online. The loyalty program can be linked to an active Online Shopping account profile.  

For inquiries about your Northern Friends Reward balance, simply log into your online Shopping Account, visit a nearby store, or contact Customer Relations.

To create an Online Shopping Account, select the “Account” button at the top of the page and click on “Register” and fill in the “New Account” information. Once completed, check off, “I’m not a robot” then click on “Create Account”.

Sign into your online shopping account and click on “Account Settings”. Update the desired fields and click on “Update Details”.  

Sign into your online shopping account and click on “Orders”.  

To add an item to your cart, you must select the three options: Colour, Fit and Size. Click “Add to Cart”. If you are having difficulty, contact Customer Relations and we will be happy to assist you.

Yes, prices shown are reflected in Canadian dollars

We accept Major Credit Cards - Visa, Mastercard , PayPal, and Sezzle. We do not accept Visa Debit.

A pre-authorization will be applied to the Credit Card / PayPal Account used when placing an order. The Credit Card or PayPal account will only be charged, including taxes & shipping (if applicable) when the order is processed.  

Yes. You can apply your Northern Friends dollars to online orders by simply entering the amount requested to be applied to the order in the checkout. 

A minimum of $25 Northern Friends dollars is required to be eligible for redemption to the subtotal of the order. Northern Friends dollars cannot be applied to the purchase of Gift Cards, Donations, shipping charges if applicable, and taxes.

All applicable taxes including PST & GST are applied to online orders delivering within Canada. Taxes are calculated based on the shipping destination which may be different from the billing address.

Orders shipped to the United States are non-taxable.

Yes! Northern Friends earn $1 Reward Dollar for every $20 excluding Gift Cards, Donations taxes & shipping.

To earn Northern Friends Rewards Dollars, simply create/Log in to your Online Shopping Account before checking out.

A 10% Off Birthday Email with a coupon code is emailed to Northern Friends at the beginning of their birthday month. This coupon can be used in-store or online on every purchase during your birthday month. Valid in-store and online during your birthday month, excludes clearance items. Ask an associate for more details.

From time to time we offer coupons which will grant additional savings instore and / or online.

To receive coupons or offers, be sure to register your email address and consent to receive Marketing Communication from Northern Reflections.

Click here to sign up.

At the time of purchase, a coupon code can be applied by entering the code in the “Coupon Code” box on either the My Cart Page or the Checkout Page. Click “Apply”.

Only one coupon can be used per online order.

The Billing Address is the address that the Credit Card Company has on file associated with the Credit Card being used for payment.

If the Billing Address entered or saved in the address book does not match what the Credit Card Company has on file, you will receive an error when placing an order and the order will not be processed. This is a security feature on the Northern Reflections website intended to prevent fraudulent orders.

If you receive an error message, we suggest you contact the Credit Card Company by dialing the number on the back of the Credit Card to verify the address on file. In most cases, if a change is made, it can take up to 48 hours to be reflected.

If you attempt payment multiple times, you may see multiple pending transactions on your Credit Card statement for several days. These pending charges will clear in 3-5 business days.  

Once an order is placed, Items cannot be added or removed from orders, prices may not be altered, or coupon code redemptions applied. Orders cannot be cancelled once they have been submitted as we utilize a third-party logistics company for online order fulfilment. If an address error occurs, we are unable to make any changes. You may try to contact the person who lives at the incorrect address to let them know a parcel will be arriving. If shipping to a post office, kindly notify your local postal outlet. If the order is sent back to our distribution centre the order will be refunded within 1-14 business days from the date the order was received.

Orders cannot be cancelled once they have been submitted as we utilize a third-party logistics company for online order fulfilment.

eGift cards are virtual pre-purchased vouchers which can be used towards the purchase both Online & In-store.

Northern Reflections eGift Cards can redeemed both Online & In-store. Enter the Gift Card code prior checkout to redeem Online and scan the barcode at the register desk In-store.

Yes you can. similar to eGift Card redemption, simply enter the Gift Card code at checkout to redeem your Gift Card Online.

No. Merchandise Credits can only be used in-store. 

To check your Gift Card balance, browse the store and add items to your cart as you normally would, proceed to checkout and type your gift card code into the 'Redeem Gift Card' box and click 'Go' to check the remaining balance. Don't worry the balance won't change until your order is successfully placed.

No. You can only redeem 1 Gift Card per online order.   

No. We currently offering only eGift cards. Should you wish to purchase a physical Gift Card, visit one of our stores to purchase one.

You are welcome to email the eGift voucher to yourself to print. Once received, physically present the voucher to the recipient.

During periods of high volume, there may be delays in processing & delivering orders. Rest assured, everyone is working hard to process and ship orders as fast as possible. We appreciate your patience.

How is the Canada Post strike affecting my order delivery?

In anticipation of possible Canada Post strike, we are expecting possible delays in shipping times. To ensure your order arrives as promptly as possible, we are using Purolator as an alternative carrier. However, there are a few limitations to be aware of:

• No P.O. Boxes: Purolator cannot deliver to P.O. box addresses.
• No Express Shipping: Express shipping options are unavailable with Purolator due to current limitations.
• Territories Excluded: Purolator cannot deliver orders to the three Canadian territories (The Northwest Territories, the Yukon and Nunavut)

We are committed to providing timely updates and working to minimize any impact on your delivery experience. If you have further questions about your order, please contact our customer service team.

Everyday Shipping:
FREE for Orders of $75 or More *Standard shipping on orders delivering within Canada. Before taxes and after all discounts, coupons and Northern Friends Dollars are applied. Excludes Return Postage.

$8 on Orders Under $75 *Standard shipping on orders delivering within Canada. Before taxes and after all discounts, coupons and Northern Friends Dollars are applied. Excludes Return Postage.

Limited Time FREE SHIPPING Promotion:
*Free Shipping applies to Canadian online orders placed during the hours specified in email communication. Cannot be applied to previous online orders or in conjunction with future promotions. Excludes Return Postage.

Shipping to the Canadian Territories and some remote locations may take longer.

Gift Wrapping & Gift Receipts are not available.

Orders are shipped with price tickets attached, return instructions and a copy of the invoice or Packing Slip. We are unable to accept special handling requests.

Delivery time may vary for orders to PO Boxes, according to the availability of Canada Post services.

*Refers to amount after all discounts and before taxes are applied.

We are pleased to offer free shipping to any of our retail locations.

Once processed, the order status will change to “Shipped”. Ship to Store orders are shipped inside the regular stock shipment. Tracking numbers are not available for Ship to Store orders. Once your order arrives in-store, an Associate will contact you via telephone to arrange for pickup. One piece of government issued photo ID must be presented to pick up & refund ship to store orders.

All orders are processed in Canadian dollars and shipped with Canada Post / USPS. A flat shipping rate of $18.95 is added to all US orders, regardless of price.

We do not offer Express Shipping to US addresses.

Shipping to Hawaii, Guam, AF bases and some remote locations may take longer. US Customs may impose duties on any orders. These fees are the responsibility of the purchaser.

To avoid unexpected duties or fees, please keep your orders below $700, as this is considered a purchase for personal use.

If you have any questions regarding customs duties and fees, please contact USA Customs.

A tracking number will be sent when the order has shipped.

We do not ship orders outside of North America.

“Awaiting Fulfillment” or “Awaiting Shipment” means that your order is in the queue for processing. Once your order is processed, which may take up to 2 business days, the status will be updated. Don’t worry, we’re working hard to get your order to you as quickly as possible.

“Shipped” means that your order has been processed at our Distribution Centre and will be turned over to the carrier on the next business day. Depending on the destination, delivery times are currently estimated at between 3-7 business days. For locations where multiple Canada Post Depots are used, there may be additional delays.

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